Urban Egg Privacy Policy
Effective Date: June 16, 2026

Urban Egg (“Urban Egg,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we collect, how we collect it, how we use and share it, the choices available to you regarding your information, and your rights under applicable law.

By accessing or using our website, mobile services, loyalty program, online ordering services, reservations, or other digital platforms (collectively, the “Services”), you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Mailing address
• Birthday and anniversary information
• Loyalty program information
• Reservation details
• Order preferences and dietary information
• Customer service inquiries and correspondence
• Ratings, reviews, and feedback
• Marketing communication preferences

Order and Transaction Information

When you place an order, make a reservation, participate in a promotion, or engage with our Services, we may collect:

• Order history
• Purchase details
• Delivery information
• Reservation information
• Favorite menu items
• Loyalty activity and rewards progress
• Limited payment transaction information

Urban Egg does not store, manage, or have access to complete payment card numbers or card security codes. Payment processing is handled by Toast and its payment processing partners.

Information Collected Automatically

When you visit our website or use our Services, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring website information
• Website usage activity
• Pages visited
• Time spent on pages
• Search terms used
• Date and time of visits
• General geographic location
• Cookies and similar tracking technologies

Device Information

We may automatically collect certain information about your device, including:

• Web browser information
• Device identifiers
• IP address
• Time zone settings
• Cookie information
• Website interaction data

Cookies and Similar Technologies

We use cookies, pixels, web beacons, tags, and similar technologies to:

• Improve website functionality
• Understand website usage
• Analyze performance
• Personalize content
• Deliver relevant advertising
• Support marketing initiatives

You may manage cookie preferences through your browser settings. To learn more about cookies, visit:

http://www.allaboutcookies.org

Sources of Information

We may collect information from:

• Information you provide directly to us
• Website and mobile activity
• Reservation platforms
• Online ordering platforms
• Loyalty program participation
• Marketing interactions
• Service providers and business partners
• Publicly available sources where permitted by law

How We Use Information

We may use your information to:

• Process orders and reservations
• Deliver products and services
• Manage loyalty and rewards programs
• Communicate regarding orders, reservations, and promotions
• Respond to customer inquiries
• Personalize guest experiences
• Improve our website, products, and services
• Conduct analytics and business reporting
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Protect our rights and the rights of others
• Administer contests, promotions, and events
• Send marketing communications where permitted by law and based on applicable consent requirements

Marketing Communications

By providing your email address, phone number, or other contact information, you may receive transactional communications related to orders, reservations, rewards, and account activity.

Where permitted by law and based on your communication preferences, you may also receive marketing communications regarding promotions, events, rewards, special offers, and other Urban Egg news.

You may opt out of marketing communications at any time by following the instructions included in the communication or contacting us directly.

Loyalty Program Services

Urban Egg offers the Urban EGGsperience loyalty program, powered by Thanx. If you choose to participate, we may share certain information with Thanx, including:

• Contact information
• Visit history
• Transaction history
• Loyalty activity
• Rewards information
• Offer redemption activity

This information is used to administer the loyalty program, provide rewards, personalize offers, and communicate program benefits.

We do not store your payment information or credit card details. If you would like to request that your credit card details are removed from your loyalty account, please contact Thanx. For more information regarding Thanx’s privacy practices, please review the Thanx Privacy Policy: https://dashboard.thanx.com/privacy_v1

Payment Processing

Urban Egg uses Toast and its affiliated payment processing partners to process payment transactions.

Urban Egg does not store, manage, or have access to your complete payment card information, including full card numbers or card security codes.

Any stored payment credentials used to facilitate payment processing are maintained through secure tokenization methods by Toast and its payment processing providers. These tokenized credentials are designed so that Urban Egg cannot access, retrieve, or view the underlying payment card information.

Urban Egg personnel may only view limited transaction information, such as card type and the last four digits of a payment card, when necessary for customer service or transaction verification purposes.

If you wish to request removal of a stored payment credential associated with a payment transaction, please contact Toast Customer Care directly at (617) 682-0225. In certain situations, your card issuer or financial institution may also be able assist with payment credential management.

How We Share Information

We may share information with:

• Service providers who help operate our business
• Payment processors
• Loyalty program providers
• Reservation and ordering technology providers
• Website hosting and analytics providers
• Marketing and advertising partners
• Professional advisors
• Government agencies and law enforcement when required by law
• Parties involved in a merger, acquisition, asset sale, or business transfer

We do not sell personal information for monetary consideration.

Behavioral Advertising

We may use information collected through cookies and similar technologies to provide advertising that may be relevant to your interests.

You may learn more or opt out through the following resources:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads
• Microsoft/Bing: https://about.ads.microsoft.com
• Digital Advertising Alliance: http://optout.aboutads.info

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Fulfill business purposes
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Children’s Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

Third-Party Websites and Services

Our Services may contain links to third-party websites or services.

Urban Egg is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Your use of third-party services, including Apple Pay, Google Pay, and other payment platforms, is governed by the applicable third party’s terms and privacy policies.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

SMS Communications

Urban Egg and its authorized service providers may send text messages related to:

• Order updates
• Reservation updates
• Loyalty program activity
• Promotions and marketing offers
• Event notifications

Opting Out

To stop receiving text messages, reply STOP to any message.

To receive assistance, reply HELP or contact us at hello@urbanegg.com.

Message Frequency

Message frequency varies based on your interactions with Urban Egg.

Message and Data Rates

Message and data rates may apply based on your wireless carrier plan.

Eligibility

You must be a resident of the United States or Canada and authorized to use the mobile number provided.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect
• Access personal information we maintain
• Request correction of personal information
• Request deletion of personal information
• Receive information about disclosures of personal information
• Exercise rights without discrimination

We do not sell personal information as defined by the CCPA.

How to Make a Privacy Request

To exercise your privacy rights, please contact:

Email: hello@urbanegg.com

Mailing Address:

Urban Egg
26 S Tejon Street, Suite 206
Colorado Springs, CO 80903

Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. We may require verification of both the requestor’s identity and the agent’s authority.

Identity Verification

We may request information necessary to verify your identity before responding to privacy-related requests.

International Users

Urban Egg operates primarily within the United States.

If you access our Services from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed within the United States, where privacy laws may differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or other operational needs.

Any updates will be posted on this page with a revised Effective Date. Continued use of our Services following updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Email: hello@urbanegg.com

 Mailing Address:

Urban Egg
26 S Tejon Street, Suite 206
Colorado Springs, CO 80903